Returns & Refund Policies

All our product can be returned free of charge within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include all its accessories.

After validation of the return by our customer service, a shipping label will be issued. Once the device is received in our warehouse, our team will run a series of tests to confirm the eligibility of the refund/exchange. If the device still qualifies, the refund/exchange will be issued. The whole process can take up to 10 days from the moment the device has been received back by our warehouse.

Refunds will be credited back on the original method of payment, this can take several days. Password locked device, and, or iCloud locked device will not be eligible for refund and will be returned to the device’s owner at its own cost

  • Tempered glass
  • Smartphone case
  • Consumables such as cable, wire, plugs
  • Gift cards

Non-Returnable Items

  • The Serial/IMEI number of the phone being returned to Phone Daddy MUST match the item we sold to you. Mobile World LLC tracks each phone order’s serial and IMEI numbers to deliver the correct product.
  • We do not entertain returns for items that are not ours and not sold by us.
  • The Find My iPhone feature must be turned off, as well as the Apple ID, and disable the Passcode for Apple phones and tablets before you send the device back.
  • Please disable the Passcode, Fingerprint ID/Face ID, and remove your Google/Samsung account for Samsung and other Android phones.
  • All devices are checked for activation lock before being sent to our customers. So, if there is an activation lock on the item, it has been linked to your account. We will check the article for the activation lock and send instructions about removing it. If you are unsuccessful in disabling the Find My iPhone/Google/Samsung Account feature, the return will not be accepted.
  • If the item is tampered with or altered when Phone Daddy receives it, the return will not be accepted, and the device will be sent back to you as is.
  • Mobile World LLC states that we can only issue one return label per order or item. Additionally, the return label will be sent to the original shipping address provided by the customer at the time of purchase.


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