All our refurbished devices are shipped in their Mobile World packaging. We quality check our packaging to offer great protection to your device in transit.

Our grades correspond to the state of external wear of our refurbished products. We have created a simplified and clear cosmetic classification system that precisely defines the grade of each device :

All our refurbished devices come with accessories including cable & AC plug. These are compatible but not original manufacturer equipment.

Pristine: Like new condition, flawless screen and body.
Very Good: Light scratches not visible at more than 12 inches. Screen may have light sign of wear, not visible when is in operation.
Good: Light but obvious scratches or dings visible on the screen and body.
Fair: Signs of use including potentially deep scratches and possible dents on the screen and body.

We test all our batteries. “Pristine”, “Very good” and “Good” grades must reach at least 80% of their initial charging capacity to ensure the efficiency of your phone.

All our refurbished products are covered by a warranty (up to 12 months) that covers all technical malfunctions but does not support accidental damage, water damage, loss or theft.

All orders received before 2pm (EST) are shipped on the same day – You’ll receive your order before you know it!
We use courier tracking numbers for every order, you will be able to follow your package from shipment to your door.

A refurbished device is a used device that has been tested and graded by our experts. We test 70 key features on each phone to provide you with the best quality.

Your product is eligible for a refund within 30 days following the delivery date. After validation of the return by our customer service, a shipping label will be issued. Once the device is received in our warehouse, our team will run a series of tests to confirm the eligibility of the refund. If the device qualifies, the refund will be issued. The whole process can take up to 5 days from the moment the device has been received back by our warehouse.

Refunds will be credited back on the original method of payment, this can take several days. Password locked device, and, or iCloud locked device will not be eligible for refund and will be returned to the device’s owner at its own cost.

Non-returnable items:

Tempered glass
Smartphone case
Smartphone accessories
Consumables such as cable, wire, plugs
Gift cards

All our electonic devices can be returned free of charge within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include all its accessories. All returns must be approved by MobileWorld customer service, password and/or iCloud account must be removed from the device.

Non-returnable items:

Tempered glass
Smartphone case
Smartphone accessories
Consumables such as cable, wire, plugs
Gift card

All orders received before 2pm (EST) are shipped on the same day – You’ll receive your order before you know it!
We use courier tracking numbers for every order, you will be able to follow your package from shipment to your door.
What does grade mean?
Our grades define the cosmetic aspect of our refurbished products. We have created a simplified and clear cosmetic classification system that precisely defines the grade of each device :Pristine: Like new condition, flawless screen and body.
Very Good: Light scratches not visible at more than 12 inches. Screen may have light sign of wear, not visible when is in operation.
Good: Light but obvious scratches or dings visible on the screen and body.
Fair: Signs of use including potentially deep scratches and possible dents on the screen and body.

All orders received before 2pm (EST) are shipped on the same day – You’ll receive your order before you know it!
We use courier tracking numbers for every order, you will be able to follow your package from shipment to your door.

Each device is individually tested by one of our technicians. We run a series of 70 tests to ensure your device is fully functional.

All our batteries are tested, we ensure that they reach at least 80% of their capacity.

A refurbished device by MobileWorld is a 2nd hand device. Your satisfaction is our priority, this is why all our devices have been tested and graded to meet your expectation. We want you to fully enjoy your phone!

For Smartphones, Apple Watches, iPads, and accessories, we use FedEx 2nd Day delivery unless otherwise stated.

For iMacs and MacBooks, we use FedEx Ground, with a 3-5 days delivery time.
Unfortunately, we’re unable to ship to PO Boxes at this time. We apologize for any inconvenience this may cause. Our shipping carriers require a physical street address to ensure prompt and accurate delivery of your order. If you have any further questions or concerns, please don’t hesitate to contact our customer support team. We’ll do our best to assist you in finding an alternative shipping solution that meets your needs. Thank you for your understanding!

As soon as you pass your order, you will receive an automatic email from us including our customer service contacts.

All our refurbished products are backed up by a warranty, up to 12 months. It covers all technical malfunctions but does not support accidental damage, water damage, loss or theft.

The warranty does not cover accessories.