Shipping & Returns

SHIPPING POLICY

Items are usually shipped out from distributor or manufacturer warehouse within 1-3 business days but sometimes can take longer due to verification or if the item is on backorder. Once the item has shipped out, delivery time frame within the United States is normally within 5 business days.

If an item is sold out or has been discontinued we may upgrade the item to something similar or better at no additional cost.

*Orders can only be shipped to physical address, for security reasons the billing and shipping address must be the same.  Unfortunately, we cannot deliver to PO Boxes or APO addresses. We also cannot ship to any of the US Territories including Puerto Rico, Guam, the Virgin Islands.

International Shipping

We offer international shipping on some items. Please contact us for international shipping. THE CUSTOMER IS RESPONSIBLE FOR ALL TAXES AND DUTIES.

All shipping addresses are verified before the order is dispatched. If the provided address is invalid, your order will be put on hold and our representative will contact you for an address update. Mobile World reserves the right to cancel orders with incomplete or invalid shipping addresses.

International Taxes, Import Duties, and Custom Fees

It is your responsibility to pay all applicable taxes and/or customs fees.

Please note that if import duties and taxes are applicable there may be additional charges charged by the courier company handling the delivery of your goods.

We cannot guarantee that your order will ship in a single box. Products may ship from multiple warehouses to facilitate a faster delivery. The recipient is the importer of record and must comply with all local laws and regulations of the destination country.

Orders shipped from the United States destined for an international destination may be subject to local import taxes, customs duties and fees levied by the country where the goods are being delivered.

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be.

RETURN POLICY

*Software, services and “Special Order” items including Thermal Imaging products and Temperature monitoring solutions are not eligible for return.

30 Day Return Policy for Physical Goods Excluding Software,Lorex and Special Order Items

If for some reason you no longer want the item, you may return it within 30 days from date of purchase as long as it still brand new, unopened and factory sealed (with the exception of software, services, and special order items such as Thermal Imaging and temperature monitoring solutions which are non returnable). Items must be returned within 10 business days of an RMA issue date, after which the shipment will be refused. All merchandise (except Lorex products) that has been opened cannot be returned for credit. Once a product is opened, or the factory seal is broken, it is considered used. This includes product that was just installed to test. Merchandise will not be accepted for return (for credit or repair) unless a Return Merchandise Authorization (RMA) number has been issued. For refunds, there is up to 5% fee to cover merchant processing fees. If an item is returned used or missing any of the original packaging or accessories, based on condition of the product we may additionally charge up to 25% re-stocking fee or in some cases refuse any refund and will be returned back to customer at customers’ expense. In case of return for refund, all shipping cost is to be paid by purchaser.

30 Day Return Policy For Lorex Items

Lorex branded items may be returned for exchange or refund. Items must be returned within 30 days from purchase date. Customer is responsible for all shipping costs. Merchandise will not be accepted for return (for credit or repair) unless a Return Merchandise Authorization (RMA) number has been issued. For refunds, there will be up to 5% fee to cover merchant processing fees. Additionally any opened items which is returned for refund may be charged restocking fee up to 25% based on condition or in some cases refuse any refund and will be returned back to customer at customers’ expense. To exchange a Lorex for a similar priced item, we may be able to waive the restocking fee as long as item is returned in (like new) condition along with all original packaging and accessories.

Damaged, Defective or Incorrect Items

If you’ve received an order containing damaged, defective, or incorrect items, please contact us within 5 days from the date of delivery with your order number and a photo of the issue.

Sales Tax

There will be sales tax for all items being shipped to NY. Sales tax will also be collected on behalf of some of our vendors for items shipped to certain states where Nexus applies.